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In late 2021 I had an HCL Connections environment starting swapping, because the AppCluster used more than 30 GB of memory.

The system has

  • two nodes
  • is installed with the medium-sized deployment option
  • About 7500 users with a high adoption rate, because Connections is also used as intranet
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Yesterday I updated a Connections environment to the latest CFix. In other environments I found that PushNotification Cluster was not started after the update, like described in the knowledge base document PushNotification broken after upgrading to CFix.65CR1.2201 . In this update the application and cluster were running, but not working at all. Browser console.log showed the error:

Error connecting to push auth sync service /servic/info: RequestError: Unable to load https://cnx-fqdn/push/service/info status: 500
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When I test topics with the different Connections editors (CKEditor, Textbox.io and TinyMCE), I always used multiple users in my test environment, installed the editor selector ear and then gave each of the test users a different editor. That’s easy with the different j2ee roles, but I always had to use multiple browsers or sandboxes to see them next to each other.

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HCL Support published a collection of links to MustGather informations for Connections and addons. That’s the perfect starting point to start troubleshooting and collecting logs for your support cases. Collecting Data: Repository of MustGather for Connections
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I wrote about font loading from external CDN in the post Hiding The Create Community Button 2nd last year and hoped this is finally fixed for all Connections applications. A good summary on the reasons to not allow external font loading is Blocking Web Fonts for Speed and Privacy .

So I checked with a Connections 7 deployment with the latest CFix (CFix.70.2112) deployed, if this is still an issue with Connections.

In former Connections’ versions we found external fonts loaded in Orient Me (/social), Communities Catalog (/communities) and the Admin panel (/cnxadmin/).

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I installed HCL Connections Docs 2.0.1 on top of an already installed HCL Connections 6.5CR1 with Docs Viewer. Usually a simple task, the installation was smooth, after the mandatory restart the Edit button in the files’ application appeared and all looked good, but when the users clicked on edit a white page was loaded.

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