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With HCL Connections 6.5 and later, we got the add-on HCL Connections Engagement Center (aka CEC, HCEC, ICEC or XCC) included in a normal HCL Connections deployment.
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With HCL Connections 6.5 and later, we got the add-on HCL Connections Engagement Center (aka CEC, HCEC, ICEC or XCC) included in a normal HCL Connections deployment.